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cant transfer avid protools express to the purchaser of my m audio air 49 ilok says locations not found

tried doing a license transfer on ilok to the new owner of my m audio axiom 49 but it wont let me after putting in the new owners ilok account user name it says one or more locations not found as I have already sold this and sent it to the buyer I am now stuck .also they want £50 to do the transfer which is daylight robbery I doubt the programme is worth that , I doubt I will purchase another m-audio unit if they carry on using ilok .any help please
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  • Eliza (Official Rep) January 09, 2020 14:03
    Hey Mike,

    Thanks for posting!

    I'm sorry to hear that you're having trouble. M-Audio is not the developer for Pro Tools so our support team won't be able to transfer your license to a new location. You would need to contact Avid with this request.

    That said, there's a much easier way around this. All M-Audio products have a rolling registration. This means that the AIR 49 can be registered in the new owner's account and they will receive full access to the included software.

    The new owner can create an account at and register the unit. Upon registration, the software downloads and corresponding licenses will be available in their account.

    Let me know if you have any questions!
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