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I’m Frustrated

Can't use the code 25 in all the DAW's I have.

Hi, I've buyed from a friend a M-Audio code 25 fully working (he was using that) and I can't use it in any of the DAW's I have (FL studio and Reaper). I've tried everything, change the USB cable, the port. I've followed step by step the configuration. The preset manager seems to recognize the keyboard (I've updated the firmware).
I've asked to one of my friends to check it out by TeamViewer and after some configurations in reaper, the keyboard was working. ... Or at least, I was thinking... The nex day I was at the starting point, no signal at all from the midi. I've tried everything except the midi monitor. But it seems to be working for a couple of hours...
I'm using Windows 10 professional.
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  • Eliza (Official Rep) August 30, 2019 15:24
    Hey Nigel's Flying Pig,

    Thanks for posting!

    Sorry to hear that you are having trouble! In order for the Code to communicate with FL Studio, you'll need to configure the hardware to send Mackie data. We released a guide that will walk you through the setup step by step:

    M-Audio Code Series - Setup with FL Studio

    In regards to Reaper, check out this post which will describe the correct setup configuration:

    Code Series Setup in Reaper

    Hope this helps! Let me know if you have any questions.
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  • Hey Nigel's Flying Pig,

    Sorry for the delay! If you followed those guides and are still having trouble with the controller I suggest testing it with MIDI monitoring software. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer.

    For testing MIDI devices on PC:
    Download MIDI-OX

    This video will get you set up quickly for MIDI input monitoring in MIDI-OX:
    Monitoring MIDI Input with MIDI-OX

    For testing MIDI devices on Mac:
    Download snoize: MIDI Monitor

    Select the Code as a MIDI input source in the monitor and send some data with its keys and controllers. If you see data appear in the input monitor window, the controller is sending MIDI data to your computer and will only need to be configured for MIDI input in the software you're using. Please refer to your software's documentation for more information regarding software setup.

    If the Code is not sending MIDI data to the monitor, let's test the connection between the controller and the computer. Try connecting the controller with a different USB cable, with different USB ports on your computer, and to a different computer to see if you can reproduce the same behavior. Be sure to connect directly to the computer via USB and avoid using any USB hubs or adapters.

    If you try the steps listed above and you are still unable to send MIDI data with the controller, it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • I tried to use Midi-Ox ... Every now and works so much and so much, then I tried to change USB socket, every now and goes so much and so much. I start to suspect that there is not enough power because, depending on the grip, the lights light up differently. On the main jack, the pad section remains half a turn. If instead, it is connected to a secondary socket lights up totally in every part. But it does not work when I connect to the one that can not give the current lights then partners. Instead it works anymore. I do not know a my question, I hope you understand what I wrote
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  • Hey Nigel's Flying Pig,

    Sorry to hear that you're still having trouble! It sounds like you're not getting enough power from one of the USB ports of your computer. I would suggest using a powered USB hub to provide steady power to the Code. You may want to test the controller with a different computer as well to make sure that it is not hardware related!
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