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Cluster notes on MIDI keyboard

I have an M-Audio Oxygen25 MIDI keyboard. I'm a novice at using this keyboard, although I use Finale very often and never had this problem. When I'm using the MIDI keyboard, each time I utilize the "b" or "f-sharp" key, I get a giant cluster of notes nowhere close to the actual note intended. Is there a reset button on the MIDI I need to use?
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  • Hey Gene,

    Thanks for posting!

    Sorry to hear that you are having trouble. You can perform a factory reset by holding down the "-" and "+" buttons during power up. Do be aware that this will permanently erase all customized user settings.

    If you are still experiencing this issue after restoring the default settings, I would suggest testing the device with MIDI monitor. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer.

    For testing MIDI devices on PC:
    Download MIDI-OX

    This video will get you set up quickly for MIDI input monitoring in MIDI-OX:
    Monitoring MIDI Input with MIDI-OX

    For testing MIDI devices on Mac:
    Download snoize: MIDI Monitor

    Select the Oxygen as a MIDI input source in the monitor and press the B key and then the F# key. If the MIDI Monitor reads multiple notes from one key press then there is an issue with the main board and the unit will need to be repaired. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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