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I’m Frustrated

Code 49 couple of notes not working

Hi, I recently got a Code 49 and am using it with Ableton Live 10. I noticed two of the keys (the lowest Bb & B) don't produce sound. But when I change octave downwards, the 2 same keys now work but the same notes (i.e. the next Bb & B keys) then don't work. I updated the firmware already but this same issue still remains. Any idea what is causing this? What can I do?
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