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I’m Frustrated

Code 49 couple of notes not working

Hi, I recently got a Code 49 and am using it with Ableton Live 10. I noticed two of the keys (the lowest Bb & B) don't produce sound. But when I change octave downwards, the 2 same keys now work but the same notes (i.e. the next Bb & B keys) then don't work. I updated the firmware already but this same issue still remains. Any idea what is causing this? What can I do?
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  • Hey Edmund,

    Thanks for posting!

    Sorry you're having some trouble with that! If the notes that are giving you some trouble are relative only to one octave, we know those keys are physically working so that's a good thing!

    It sounds like these specific notes have been assigned to functions in the software. I would recommend checking the assignments in Live for these assignments and deleting them. Once the assignments are cleared out, those keys should behave as expected once again.

    Try that and let us know how it works out!
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  • I’m frustrated.
    Hi support and fellow users!

    As everybody seems having the same (or remarkably VERY similar) problem I am going to ask for help too - or at least tell you and the community about my problem.
    Thx for taking your time and reading my "essay" ;)

    I am using Code49 for nearly 2 Months now, and everything was perfect during the first 3 weeks - "what a nicely built and easy to-handle product" I tought.
    But -sorry for abusive language- I am really pissed of by now, as I learned that really a lot of people are having these problems with your product (I would rather say most of them).

    The most annoying issue occured some days ago, disappeared and is now getting THAT weird it is leaving me speechless:
    - I am using Ableton 10 as well.
    - Exactly same keys show behaviour like your's Edmund.
    - Now, playing keys/notes In octave -2 and/or -3 started controlling the selection of tracks or arming the rec-buttons (have you noticed that as well?)
    - Keys don't match the settings made with the PresetEditor any more: Zones shift octaves or the keys don't "stick" to any Zone at all, Zones and Keys won't play via the channel given in Editor (only global/channel1 working).
    - Pads keep on changing Notes/Octave too, example: Pads configured on channel11 using Editor, Pad1 set to "C1". So is the Kick in the drumrack. Hitting Pad1 results in playing "C0" on channel1. After setting Pad1 to "C2" it worked again (at least on channel1 but for a couple of days only) then it played "C3"...
    - After working on it with the Editor again and again, changing cables, reinstalling, checking with MIDI-OX, updating the firmware, and all that stuff which did not solve the problems (neither it did for all the other users I suppose, here and in other forums) I stumbled over the following thing using the Editor:
    The notes shown for Pads / Keys do not have matching numbers: For the keys it starts with "#0 C1" while the same note on Pad1 says "#24 C1" (I didn't notice this before but it doesn't make any sense to me, but maybe it gives you an idea of what is going on).

    By the way, "factory reset" did not do any help, neither it did what one should expect:.
    It did NOT downgrade the updated firmware which I was trying to do in the end, to see if it anything happens....
    I ended up downloading "Updater 1.2.3" from another user/forum for downgrading, as I could not find ANYTHING like an archive with previous versions of ANY software on your website (....)
    The installation process told me to first uninstall "Updater 1.3.0" and then run "1.2.3" again in order to downgrade again. In the end it just told me that my "firmware is up-to-date" and there was no posibillity to run the installation for the older Version (funny, I was really loughing out loud at this point).

    Dear Support from M-Audio, please tell us the solution - the problem is always the same and it is well known and described,

    It seems you are having a severe problem with software / firmware, as the edited presets show multiple errors when sent to the device (as well as the complete lack of an archive on your website, links from your site for previous versions end up in nowhere).
    I am not willing to send the product back, because research told me that the problems will persist with a new one. AND I like the handling of your product especially the Pads, Keys and editing.
    I am only using the Keys and Pads (no Mackie / HUI, as controlling faders etc is done with APC40 mkII) and the touch is perfect)
    I am not a professional, but I DO have e.g. a Novation 25SL MKII in use (no AUTOMAP but hours of ediiting controls - where editing is horror and the pads and keys are not as nice...

    Thanks again.
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