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I’m confused

Code 49 & OS X 10.9.5 - Can't retrieve presets from device

Hi. I try to edit my Code 49 presets with the Preset Editor. Although I can send presets to my Code 49 the retrieving of presets out of it doesn't work. It doesn't matter wether I try to retrieve a preset or the actual RAM setting. At the end of the transmission of the data only the message "The preset has failed to get from the device. Verify the device is connected to your computer via the USB cable" which is the case for sure !
I work with an MacBook Pro early 2007 with an Intel Core 2 Duo processor an OS X 10.9.5 (Mavericks) is running with 4GB RAM.
Everything else seems to work fine. I can control everything I want to in my actual Cubase set up.
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  • Hi Christoph,

    Thanks for posting.

    First, make sure that you have updated to the latest firmware version:

    Code Firmware Update 1.2.2 - Mac

    If you are updated, make sure that all other software is completely closed while using the editor. Another software (such as Cubase) could be restricting access to the port. To be safe, even restart the computer and try again.

    As always, try different USB cables and ports.

    I hope this helps!
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  • I’m confused
    Hi,

    I really would like to update my Code 49 to the latest firmware 1.2.2 But the version I found by following the provided link is only 1.0.2.7 although the name of the file is "MAudioCODE49FirmwareUpdaterOSX_1.2.2". When I open the firmware update program the attached screen is shown saying that I already have the same version as the one included in the dmg!

    What's wrong now?
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