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Code 61 connects, but no sound or controls

My Code 61 shows up in devices so I know my PC recognizes it, but I can't get it to work in any programs. I have Pro Tools 12 and followed the setup instructions, but also tried Ableton Live Lite that came with the keyboard and even Melodics 4. Nothing. I got it to work for a little while after I uninstalled the M-Audio MobilePre driver from a previous M-Audio product, but after a reboot I'm back to nothing.

Any thoughts or suggestions on how to get Code 61 to work with Pro Tools 12?

I also tried calling tech support, but I need a support code and don't know where to find it. I registered my product, but didn't get anything with a support code on it.
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  • Hey Hammer,

    Thanks for posting!

    The Code series is class compliant with Windows and Mac operating systems so it will not be necessary to install any drivers in order to connect this controller - it will use drivers that are already on your computer's operating system to connect. The MobilePre is an older Avid audio interface so I suppose the driver could have been affecting the but its audio driver is not related to the Code as this is a MIDI input device.

    We can verify whether your Code is sending MIDI data to your computer with MIDI monitoring software. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer.

    For testing MIDI devices on PC:
    Download MIDI-OX

    This video will get you set up quickly for MIDI input monitoring in MIDI-OX:
    Monitoring MIDI Input with MIDI-OX

    Select the Code as a MIDI input source in the monitor and send some data with its keys and controllers. If you see data appear in the input monitor window, the controller is sending MIDI data to your computer and will only need to be configured for MIDI input in the software you're using. Please refer to your software's documentation for more information regarding software setup.

    If the Code is not sending MIDI data to the monitor, let's test the connection between the controller and the computer. Try connecting the controller with a different USB cable, with different USB ports on your computer, and to a different computer to see if you can reproduce the same behavior. Be sure to connect directly to the computer via USB and avoid using any USB hubs or adapters.

    If you try the steps listed above and you are still unable to send MIDI data with the controller, this sounds like it may be hardware related. You do not require a support code to contact support for warranty or service inquiries - please see below for a few options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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