Code 61 Encoder Issues

Hi, guys. I've noticed some nagging issues with my encoders.

Encoders 1, 5, 6, and 7 work great. Smooth and consistent. However . . . encoder 8 is a little jumpy. Encoders 3 and 4 are erratic. And encoder 2 is so jumpy it's unusable.

I noticed this first in MIDI mode then switched to Mackie Control to see if it occurred there too. Unfortunately, it does. Have a look at the image below. This is me automating pan levels (in Logic) with the encoders over an 8 bar sequence. I tried to slowly pan left to right. You can see the issues with encoders 2, 3, 4, and 8.

Tweaking the curve setting doesn't seem to help.

Can you think of any software/firmware reasons this might be happening? Or is this a hardware issue?
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  • Hi,

    Sorry you are having trouble with this.

    Was this happening before or do you think it just started when you noticed it? Do those knobs have different range/min/max settings?

    My first thought is it may just be dust or debris stuck in the knob that's affecting the contact. If so, you can try and twist each knob back and forth for a little while and that may clean out anything stuck in there.

    Otherwise it may be hardware related, which in that case you'll want to contact our support team to look into it further. Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • Hi, Corey. I tried twisting the knobs and giving them a quick blast of compressed air, but I'm not sure that did much. Knobs are all set to have a "0" minimum value via the EDIT menu. Also, I ran the test in Mackie mode, so I don't think it's anything in Logic.

    This is interesting though . . . while encoders 2 and 3 are difficult/impossible to control when rotating clockwise, they operate much better when rotating counterclockwise.

    Here's left to right:


    And here's right to left:



    Still thinking hardware?
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  • I looked into this a little more on my end but couldn't replicate any jumpy-ness.

    Other than having faulty pots, it could be that the data is being interrupted, combined or thrown off by data from something else, but I feel like that would affect all of the encoders instead of just a few. Do you have any other hardware or software that you are using at the same time? Are you sending MIDI clock or any other data out from Logic?
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  • Thanks for the suggestions, Corey.

    After messing around with this for awhile last, I noticed that encoder 2 started improving. At first I thought that deleting my controller assignments had been the magic bullet, but then when I tested encoder 3, it was still jumpy. Twenty minutes later, however, encoder 3 was much better too. And that's when I figured maybe these knobs just need to be turned ALOT to loosen them up. So I moved on to the other jump knobs and, instead of turning them sporadically as I tweaked settings, I just cranked them each continuously for a good minute or two. And that fixed pretty much everything.

    That's more detail than you probably need, but keep it in my mind if you see other posters having issues with their encoders. Hopefully it was a one time thing for me and I won't have to re-loosen them every time.
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