Code 61 - Won't connect to Mac OS X 10.9.5

Hi all -

I have a new Code 61 - connected via USB - it powers up, and appears to respond when I press buttons and keys (as indicated by the HUD) but my Mac doesn't recognize this device! I can't even update the firmware because it doesn't detect my keyboard.

I tried different ports. I tried multiple cables. I tried a power adapter. Didn't work.

I should also note that the system information (device manager) does show that a my Code 61 is connected to USB. I still cannot get the firmware updater to recognize the keyboard even by doing a scan. Ableton does not recognize this keyboard as a Code either, but does see that a midi device is connected and gives it a generic name.

(Edit): I forgot to mention that when I first connected my Code, my Mac recognized it as an QWERTY keyboard. Is there a setting I need to switch on the keyboard??

Mac running version 10.9.5

I haven't upgraded to El Captain

Really not a fan of how M-Audio handles technical support. I didn't get a support code when I registered my keyboard, and I'm definitely not paying for one when I just spent $400 on this!

I'd greatly appreciate any help or ideas.

Thanks!
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  • Corey S (Official Rep) May 26, 2016 18:53
    Hi Robert,

    Thanks for posting!

    The system recognizing the Code as QWERTY keyboard is the strangest thing I've heard happening to a Code! What tells you this was happening?

    If the System Manager says that there is a "Code 61" specifically connected, than that's a good sign. That tells me that it may just be some weird system setting. The first step I'd recommend is re-configuring your MIDI Studio. If devices start showing up with strange names or ports that don't work, that's usually the first place to look:

    How to Re-configure Your MIDI Studio
    *Make sure to unplug your Code beforehand and plug it back in after creating the new configuration

    After that, you may want to try deleting old MIDI drivers in case something is conflicting or corrupted:

    Mac OS X - Problems with MIDI Devices After an Update

    Please make sure that you are not using any USB hubs during these tests!

    Also, don't worry about the support codes. There are plenty of ways to get in touch with support if necessary and get that resolved.

    Let me know how this goes and we can go from there!
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    Hey Corey,

    Thank you for responding! I received your message while I was on the phone with Matt from Tech support as well. You both have been a tremendous help. First I would like to make note of the support code - thank you for noting that. I was able to reach tech support without it and that was very cool! That really made a huge difference for me.

    I set up a meeting through JoinMe and had Matt look at some of my setup - we both were a little puzzled but ultimately came to a solution which included a combination of what you suggested plus one more thing to try that Matt suggested:

    First, I went into to my MIDI device window and removed a few devices no longer being used.

    Second, I reset the SMC on my mac by following this link: https://support.apple.com/en-us/HT204063

    My Code is now recognized and I was able to do my firmware update :)

    If this issue comes up again, this is the definite fix to give future customers that contact support.

    Thank you very much for your help!
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