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Code 61 works after a few times of unplugging then plugging back in?

Code 61 keyboard is not recognised by my windows 10 computer. It does work after I unplug then plug back in a few times. It could be this computer - maybe a new install of windows could help it or something. I have tested it with the midi tester app so I know that it works some times. It is fine on my win7 laptop not this computer.

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  • Hey Dominic,

    Thanks for posting!

    Sorry you're having some trouble with that! If the Oxygen is not sending MIDI data to the monitor, let's test the connection between the controller and the computer. Try connecting the controller with a different USB cable, with different USB ports on your computer, and to a different computer to see if you can reproduce the same behavior. Be sure to connect directly to the computer via USB and avoid using any USB hubs or adapters.

    If you try the steps listed above and you are still having trouble keeping the Code consistently connected, this sounds like it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
    • It must be the computer, the keyboard works fine with my other computer. I will do a reinstall of windows that does not work with it and has been playing up for a while with things-complete wipe and fresh start I have discs.

      Yeah I am like 99% sure that the keyboard works perfect you know you can't be 100% on a lot of things. It works with my laptop perfectly I think its fine. With this PC it works then it stops working then it works. One day I will be able to dissect a computer I am learning it.

      Thank You for the help,

      Dominic Wake
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