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Extremely low signal on M-Audio 2x2 interface

Hi everyone,

I have been using my M-audio 2x2 with an Audio Technica AT2020 mic for over a year now with absolutely no problems.

After unplugging my setup for a couple days and going back to it, the signal being inputted into the interface is extremely weak. I have to turn up the gain knob almost to max to even get the tiniest bit of signal coming through. I have tried this with different mics to no avail. I'm almost certain its the interface.

Any help anyone can provide would be greatly appreciated.
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this problem
  • Eliza (Official Rep) January 06, 2020 18:34
    Hey Sanjay B,

    Thanks for posting!

    Sorry to hear that you're having trouble! The AT2020 is a condenser mic, so ensure that you have the phantom power activated and are connected to the combo 1/4"/XLR input. You will also want to use a XLR cable, because a 1/4" TRS connection will bypass the preamp. Additionally, I would suggest connecting the mic with a different XLR cable.

    If you are still having trouble after trying the above, it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.


    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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