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fast track pro wont connect to protools

when trying to start protools it says unable to locate hardware, but my fast track pro is connected can you help
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  • Hi,

    Thanks for posting!

    As you may be aware, M-Audio was acquired by inMusic brands in 2012. The following products were not included with this acquisition, and will be marketed, sold, supported and serviced by Avid moving forward:

    • Fast Track
    • Fast Track C400
    • Fast Track C600
    • Fast Track Pro
    • Fast Track Ultra
    • Fast Track Ultra 8R
    • Fast Track USB
    • Mobilepre USB
    • Mobilepre
    • M-Box

    For support, service, or updates on any of the products listed above, please contact Avid using the following channels:

    Hope this helps you find an answer!
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