I’m frustrated

Fast Track Ultra 8R installation

I just purchased a Brand New Fast track Ultra 8R and I am trying to install it on my desktop. I previously was using a Fast Track Pro. I uninstalled the software for the Pro and tried to install the driver for the Ultra 8R, but I get an error message saying that the software cannot be installed. I installed the software just fine on my laptops, but they never had an M-Audio product installed. I have exhausted all of my computer skills, but I cannot get get the software to install. Can you advise me on this? Thank, Lp
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  • Corey S (Official Rep) July 28, 2015 20:07
    Hi,

    Thanks for posting!

    As you may be aware, M-Audio was acquired by inMusic Brands in 2012. The following products were not included with this acquisition, and will be marketed, sold, supported and serviced by Avid moving forward:

    • Fast Track USB
    • Fast Track
    • Fast Track Pro
    • Fast Track Ultra
    • Fast Track Ultra 8R
    • Fast Track C400
    • Fast Track C600
    • Mobilepre USB
    • Mobilepre

    For support or service on the products above, please contact Avid using the following channels:

    United States

    End-user support
    650-731-6400
    www.avid.com/support

    Canada

    End-user support
    650-731-6400
    www.avid.com/support

    A New Era of M-Audio
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