I’m frustrated

Firewire 410 - Sync unlocks during playback

In all the years I have had my firewire410 interface I've never had a single problem... until yesterday...

won't pass audio to outputs although it's reading input to the sw 1/2rtn.... on the hardware tab the sync source is set to internal and is green and locked until I run any audio... then the sync source turns red and says unlocked... I have rebooted the computer several times and have reinstalled the driver software... no change... anyone got any ideas ?... I'm on a pc with windows 7 pro.

thx, kurt
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  • Corey S (Official Rep) April 25, 2016 20:09
    Hi,

    Thanks for posting!

    What sample rate are you using? What software are you using? Do the sample rates match between the software and the firewire 410?

    Go to your Windows Sound preferences > Playback tab and try disabling the 410 there or at least make sure that it's not set as the default. You can even double-click on the 410, go to the Advanced tab and uncheck the boxes for exclusive mode. My thoughts are that something else, maybe the system, is attempting to use the 410 and it's thrown out of sync when the other software starts playing.

    Let me know how this goes or if you have anything else you can add!
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  • sample rate is 48k.... I use reaper and quicktime... reaper is set to 48k and the 410 comes up selected in it's audio preferences.

    how can the 410 work if I disable it ?... at least the sw rtn1/2 shows input... when I disable the 410 in the windows sound preferences then even that doesn't work.

    no other software is playing to throw the 410 out of sync... this computer is dedicated soley to audio production... it isn't even connected to the internet...

    I tried some different sampling rates and no change... just now when I set it back to 48k it stayed green and locked but still no signal to outputs... but signal at sw rtn

    I rebooted the computer... now it's back to it's unlocked thing.

    in reaper I set the sound preferences to output the cheap internal sound card that came with the computer and that worked.... but I'd rather have my m audio back.

    thx, kurt
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  • Corey S (Official Rep) April 29, 2016 20:52
    Hi Kurt,

    it sounds like it's just not communicating with the hardware. If you plug in a microphone, do you see signal in the control panel?

    I have noticed that there was a recent windows system update that may have affected the connectivity of some firewire devices. Did your system update at all recently?

    Either way, it may just be a matter of updating your Firewire chipset drivers. You can go to your Device Manager and the card or "firewire controller" should be under "IEEE 1394 Device". Since this computer is not connected to the internet you'll have to just google the card for driver updates from the manufacturer from a different computer and see what comes up.

    Let me know and I'll be happy to look that up for you!
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  • it sounds like it's just not communicating with the hardware. If you plug in a microphone, do you see signal in the control panel?
    no

    I have noticed that there was a recent windows system update that may have affected the connectivity of some firewire devices. Did your system update at all recently?
    no

    Either way, it may just be a matter of updating your Firewire chipset drivers. You can go to your Device Manager and the card or "firewire controller" should be under "IEEE 1394 Device". Since this computer is not connected to the internet you'll have to just google the card for driver updates from the manufacturer from a different computer and see what comes up.
    I changed the 1394 to the legacy driver version... no change.

    thx for the help
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  • Corey S (Official Rep) May 02, 2016 17:26
    Hi Kurt,

    At this point, you'll need to:

    - Check for chipset driver updates (not just set it to the legacy driver, though that was a good idea, too)

    - Test with different Firewire cables (make sure to only connect/disconnet while the computer is turned off)

    - Test with a different computer

    If you continue to have trouble, this may indicate an issue with the hardware. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction. Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the M-Audio Support page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    I hope this helps! Let me know if you have any additional questions.
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