Firewire 410 and OS X 10.8.2

Brian Keith Dalton My Firewire 410 is dead after the 10.8.2 OS X update. Can someone at M-Audio please tell me if you're working on a driver? Or, have you decided to stop supporting the product? I'd like to know so that I can make a decision about buying a new audio/midi interface. Thanks.
mrdeity@mrdeity.com
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  • 1
    E Y - What a pretentious and offensive little troll you are! You should just crawl back under your rock if you have nothing intelligent or useful to add, you pathetic little oxygen thief!
    Board admins - please ban this idiot!
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  • I have 2 interfaces none of them as driver for OS X 10.8.5 (m-audio 410 and presonus firepod) ger16256@yahoo.com
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  • I have recently upgraded to Maverick and my firewire 410 is still working. I haven't got a clue why mine is still working. I thought for sure when I upgraded to 10.9 it would be toast but its still going strong. Go figure... i can tell you that I am connecting though a belkin thunderbolt hub, drivers 1.10.2, build 01.10.003, hardware model 2 version 1 on a iMac i7.
    I hope that helps.
    • My 410 works with Mavericks 10.9.4 using driver 1.10.2 and everything is working fine so I will continue to use this driver I read that the 1.10.7 or newest driver has taken off the spdif output controller from the application panel which I still want to keep that is why I will stay with the 1.10.2 driver. I use an iMac 2009 model with the newer firewire smaller plug so I will need an adapter to test on that computer it works fine on my mac book .
    • Hi james, mybe you can help me, I have an PowerMacbook 2011 with i7 Pozessor 2GHZ with OSX 10.9.4 Maveric, I have installing the M audio Firewire410 driver 1.10.7 , and buy an firewire400 to firewire800 Cable,too. So if Im turn the M audio410 on so my powermacpro gonna shutdown and it started new again.I dont know whats wrong, can you ore somebody help me please?
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  • Just for info. My Firewire M-Audio still works fine under Maverick. I only use it with Garage Band, thought.
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  • Mine works on all my apps final cut x, logic x, after effects, iTunes and garageband as well. Just wondering why so many others are having problems.
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  • For Mr. Geary, I have a M-Audio Firewire 410, and I need to know what driver uses for the Maverick 10.9 system. I will buy a Logic pro x, and I need to my computer work....
    Please answer me,
    Mauricio

    noboajazz@gmail.com
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  • All my configuration and drivers are listed in this post above.
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  • I’m happy
    2
    I just installed the most recent driver for Firewire 410 (1.10.3) on Mavericks and it is working fine. I just had to go to system preferences/ security & privacy and then select Allow apps downloaded from: 'Anywhere' (by default it was set to 'Mac App Store' only).
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  • was having the same trouble...I downloaded the latest driver and it wasn't working with Mavericks.

    But what Ryan James says works!!!

    Try the 10.7.4 driver...
    http://www.m-audio.com/index.php?do=s...

    UPDATE: Although M-Audio will not be testing/supporting new firewire drivers with the 410 moving forward, our resident community manager/tech ninja @DMorris has a work-around that might help some of you trying to use your 410 with Mountain Lion.

    1) Bypass Apple gatekeeper

    Our brand-mates at Numark have streamlined directions posted on how to bypass gatekeeper here.

    2) Download the 10.7.4 driver
    http://www.m-audio.com/index.php?do=s...

    Again, this is not an official M-Audio qualified option, but if any of you have success with this work-around please report back here. Thanks @DMorris!
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  • I used to have a lot more problems with OS X 10.8 than now with Mavericks 10.9. Actually now with Thunderbolt adapter and FW800-400 adapter the Firewire problems can usually be solved by hot-plugging the cable off and on: something that caused almost always a kernel panic in previous OS versions.

    The driver I'm using is 1.10.2 (!)
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  • Hello guys I have a firewire 410 I would like to be able to use it on mac os 10.8.3 that type of driver should I download??
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  • I’m waiting patiently
    Over on this thread, J Lindo has said Fire 410 Mavericks drivers are in development which is good news. Quite like to take the risk of upgrading now and see if my current driver works, but too much of a risk to creative productivity if they fail!

    http://community.m-audio.com/m-audio/...
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  • I’m concerned
    1
    Some very good points made by folks in here. Yes I agree M-Audio / Avid have dismissed the customers who use their "low end" products as they probably dismiss such customers as unimportant but I would like to offer these people at M-Audio the chance to realise something.

    I'm a professional touring musician and record producer but also moonlight as an independent management consultant in the music and multimedia sector and I'm very qualified to speak on matters concerning customer service with several years experience in the field working along side some of Europe's largest companies.

    As a touring session musician, I have a range of gear which includes the 410 which I use in my second rig for local projects for live playback or studio recording for laying down basic parts. Love the sound of the 410 when fully functional, very full sound and the 10 outs is very handy. It still works well on 10.8 for playback but for recording, forget about it! we're all familiar with those strange robotic noises produced when attempting to record audio. This is very irritating but what I find more annoying is the lack of discussion M-Audio is having with customers regarding the issue. It's almost been ignored. I wouldn't normally say anything but because the customer service has been so poor, I'm very concerned.

    Free advice to Avid/ M-Audio from a qualified professional

    Customers were not offered so much as a warning or a satisfactory explanation as to when and why product support would cease for the 410 and similar products, yet, higher end products continue to receive much of your attention and support. What you think you are doing is sustaining the future of the company by focusing your attentions on those whom you perceive to have high income, those willing to spend huge amounts on new high end products in the future. What you are actually doing is alienating a group of loyal customers, potential high end customers, who you perceive to have low income and low brand loyalty. If you were to survey both these groups you would find a similar level of brand loyalty amongst both groups, as most musicians trust the brand, but for students, hobbyists and those on a budget, you will find that these customers are not only more loyal and would be prepared to stay true to M-Audio for years to come if the customer support was there, many of them, even as their budget increases, but alienation will drive these customers straight to your competitors or superior companies.

    Customers deserve respect. The fact several thousands of your customers were not even offered so much as an explanation is poor. Fact, some of your customers are dual customers and operate inside both brackets. Those who purchase on behalf of schools, churches, youth centres etc. As these public sector and charity organisations grow, so does their budget. Who do you think they will purchase their upgrades from if they can't trust you again?

    In future, I suggest you look at improving your after sales department and customer communication channels, if you're not going to be developing drivers for products at the very least tell customers in good time, tell them the product is discontinued, do it as a process so customers have enough time to prepare and are aware of the situation, that way, they are likely to be less angry and more likely to be understanding. Provide helpful advice or workarounds but do not throw customers away as you have done because now many of them must discard your products with great anger and that is embarrassing. The 410 is good for nothing now to many of your customers. Many of them have expressed hatred towards M-Audio and are preparing to line the proverbial pockets of your competitors. I would advise you make a formal response to customers issuing an apology, useful help and advice and a pledge to be more respectful in the future.

    Although your profits might be looking healthy right now, its a false truth. you've potentially killed a generation of a loyal customer base and a solid foundation for future spending and damage control is needed or you will receive the dividends of such poor customer service in years to come when your customers migrate towards competitors.

    Entry level consumers are your most important as they are the most loyal, they transform into high end clients and they do the most promotion of your products, be it good or bad.
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  • @ Ryan James:

    Thanks Ryan, your workaround works fine. Saved me a lot of money.

    Many greetings

    Armin
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  • I’m angry
    I echo JC's comments - not only for OSX but also for Win 8. Go look on the driver site. There have been a handful of Win 8 drivers and NONE this year.

    And NONE for Win 8.1.

    I've written to the president of the company and got not direct response. I got a phone call from a support person who told me that 'they'll tell us when they tell us' non-answer.

    The president's name is Jack O'Donnell. His email is:

    jodonnell@inmusicbrands.com

    Maybe if we gang up on the emails to this person who seems unable to run support for his company we'll get some response.
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  • I’m happy
    UPDATE: Although M-Audio will not be testing/supporting new firewire drivers with the 410 moving forward, our resident community manager/tech ninja @DMorris has a work-around that might help some of you trying to use your 410 with Mountain Lion.

    1) Bypass Apple gatekeeper

    Our brand-mates at Numark have streamlined directions posted on how to bypass gatekeeper here.

    2) Download the 10.7.4 driver

    Again, this is not an official M-Audio qualified option, but if any of you have success with this work-around please report back here. Thanks @DMorris!
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