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I’m frustrated

Firmware Updater can't find the device.

The Firmware updater can't find my M-audio code 49. But my computer is showing that there is a code 49 plugged in and I have no idea what to do now. I tried scanning for the device but that doesn't work either.
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  • I’m confused
    So i managed to send a Preset from the Preset editor to the Code 49, but i still cant "connect" it to FL Studio 12. I did everything that the M-Audio tutorial-video says, but FL Studio still gets no signal from the Code 49. What do?
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  • Hey Davo,

    Thanks for posting!

    Happy to see you were able to sort out sending presets! We can verify whether your Code 49 is sending MIDI data to your computer with MIDI monitoring software. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer.

    For testing MIDI devices on PC:
    Download MIDI-OX

    This video will get you set up quickly for MIDI input monitoring in MIDI-OX:
    Monitoring MIDI Input with MIDI-OX

    For testing MIDI devices on Mac:
    Download snoize: MIDI Monitor

    Select the Code 49 as a MIDI input source in the monitor and send some data with its keys and controllers. If you see data appear in the input monitor window, the controller is sending MIDI data to your computer and will only need to be configured for MIDI input in the software you're using. Please refer to your software's documentation for more information regarding software setup. These Image-Line articles should get you one the right track for FL:

    Image-Line - System Settings - MIDI

    Image-Line - MIDI Setup

    If the Code 49 is not sending MIDI data to the monitor, let's test the connection between the controller and the computer. Try connecting the controller with a different USB cable, with different USB ports on your computer, and to a different computer to see if you can reproduce the same behavior. Be sure to connect directly to the computer via USB and avoid using any USB hubs or adapters.

    If you try the steps listed above and you are still unable to send MIDI data with the controller, this sounds like it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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