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Hammer 88 Velocity Problem

I just bought a used Hammer 88 from Sam Ash and my E3 and F3 keys only respond with a hard press at high velocity (see image attached). If i press both keys softly, I get no response. Even a medium press returns hard velocity. All other 86 keys work fine. Please assist. Thank you!
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  • This reply was removed on 2019-08-22.
    see the change log
  • Eliza (Official Rep) August 22, 2019 13:39
    Hey Tawrin,

    Thanks for posting!

    Sorry to hear that you are having trouble. It sound like the E and F key contacts are either eroded or need to be cleaned. I suggest contacting our support center for further assistance. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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