Help get this topic noticed by sharing it on Twitter, Facebook, or email.

hello my m-track 2x2 is not connecting to my laptop

hello my m-track 2x2 is not connecting to my laptop Windows 7 64bits knowing that i did install its software as the instruction said .
1 person has
this problem
+1
Reply
  • Eliza (Official Rep) June 25, 2019 12:44
    Hey Muhammad,

    Thanks for posting!

    Sorry to hear that you are having trouble! Connectivity issues can arise for a variety of reasons. Let's make sure that we have all the bases covered:

    • Uninstall and reinstall the appropriate driver for the M-Track 2x2. It is important to reboot your computer after uninstalling the driver from Apps & Features. Download a new installer from the following link:


    • M-Audio M-Track 2X2 Driver v1.0.12 (PC)

    • Try connecting the M-Track with a different USB cable.

    • Connect the interface to different ports on your computer.

    • Try connecting the interface to a different computer. Does the issue persist?


    If you try the above and are still having trouble, it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated