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I’m anxious

Help Please:))

Hello,
on my m-audio oxygen 25 midi the edit button is lighting up and my keys are mostly ok, but when I try to play my D#,B, and G they all play more than one note - It sounds like I just pounded on a real piano instead of carefully putting my finger on one. I tried using my friends USB, but that wasn't the issue. I feel like I've tried everything so I'm just confused. Thanks.
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  • Hey Jackie,

    Sorry you're having trouble with that! This sounds like it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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