Help get this topic noticed by sharing it on Twitter, Facebook, or email.

I have a problem on the Oxygen 25

I have a problem on the Oxygen 25 (two ir there octava) about the permanet changing of the red numbers in the black screen . Also the High Octave (gping up Octave Burton) is really not going up, i'm stock in the 5th (high pitch x,u ) octave. Can you guys help me fix it? I Will for ever thank you. Salutes
1 person has
this question
+1
Reply
  • Hey Álvaro Lara,

    Thanks for posting!

    Sorry you're having some trouble with that! I would suggest trying a factory reset on your Oxygen. Factory default settings can be restored by holding down the - and + buttons during power-up. At this point all previously saved data will be erased. If you try that and your Oxygen is still not behaving correctly, this sounds like it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • Nick D.

    thanks very much!
    I'll give ir a try.
    I guess is -&+ of the octaves?

    Well, i'll check the links.

    Ir there is no close tech support location, do you think is a bad idea to take ir yo an technician por something, having a propper care. And , well, ir could be a phisical damage on the knods. Well i'll ser What i can do. thanks a Lot.

    So theee'll be no way to reset ir vía PC/laptop process.

    thanks!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • Hello guys, my name is Marina, and i have the same problem about the numbers changing. Sou i try to reset as you suggest, i press the + and - as i power-up but the numbers just continue changing. I cant reset. My Oxygen 25 is that model that just have controls in the up part, not at the side.
    Thank you all very much!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited