Help get this topic noticed by sharing it on Twitter, Facebook, or email.

I have a problem with my sound card m-audio



I have a problem with my sound card
When I turn it on with the computer it turns on the blue light and when
I want to activate the +48v button Turn off
1 person has
this problem
+1
Reply
  • This reply was removed on 2018-04-14.
    see the change log
  • Hey HASNI ISCOBAR,

    Sorry you're having some trouble with that!

    The +48v switch toggles phantom power. If your M-Track is turning off when you enable phantom power, it might not be receiving the correct amount of power from your computer. This could be relative to the connection between the M-Track and the computer or the hardware itself. Let's try some troubleshooting.

    First, try connecting the M-Track to a different USB port on your computer to see if you can reproduce the same behavior. If you experience the same behavior with another port, try connecting the M-Track to a different computer to test.

    If the M-Track continues to power off when you enable phantom power, let's try connecting the M-Track to your computer with a different USB cable.

    If you try the steps above and you are still experiencing the same behavior, this sounds like it could be relative to the M-Track itself. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited indifferent, undecided, unconcerned

  • I have tested cable s8
    the same problem
    The device I bought a few days ago is there a solution
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly sad, anxious, confused, frustrated happy, confident, thankful, excited indifferent, undecided, unconcerned