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iMac with Mac OS Mojave 10.14.5 not detecting m-audio code 61

I just connected m-audio code 61 with the iMac. It considers it as a keyboard and was showing a message to press a key next to Shift key. I am not sure how can I install or make it work with the computer. It is working all fine when I connect with iPad.

My quite new to midi-keyboards.

Appreciate any help
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  • Eliza (Official Rep) July 08, 2019 13:38
    Hey Faraz,

    Thanks for posting!

    The Code 61 is class compliant and does not require an additional driver for the Mojave operating system. You should be able to plug and play!

    If you are having trouble with connectivity, please try the following:

    1. Try connecting with a different cable.

    2. Try using different USB ports on the computer.

    3. Try using a different computer to see if you can reproduce the same behavior.

    The guide below will help you troubleshoot class compliant devices:

    TROUBLESHOOTING CLASS COMPLIANT USB COMPUTER PERIPHERALS

    Additionally, you may need to reconfigure your Mac's Audio MIDI Setup. For more information on how to do this, refer to the following article:

    Set up MIDI devices using Audio MIDI Setup on Mac

    If after trying the above, you are still unable to connect the device, it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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