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Knob, Fader, Button Issues Trigger Finger Pro

I am unable to get my knobs, faders or buttons to communicate with arsenal or bitwig. I am not sure why this is. I try going into control mode to edit the settings of knobs, faders and buttons but i keep getting the message, "Please run the Arsenal software to use this feature" even when I have arsenal running. They work fine when just sending midi to my VST plugins inside other software. I'm running Windows 8.1 64-bit on a surface pro 3.
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