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Latency / detuning issue

My M-Track is not only suffering from some prohibitive latency issues, but is also detuning any signal put into it. Having tried it out on various different programmes (Audacity, Garageband and Logic), I think it’s fairly fair to say it’s likely a hardware, rather than software, issue... Help, please? Thanks!
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  • Hey Josh,

    Thanks for posting!

    If your audio is being played back out of tune or sped up/slowed down, it sounds like you might be playing back the audio at a sample rate at which it was not originally recorded. Try this link for some additional information about how sample rates can affect audio playback:

    Why do mismatched sampling rates cause pitch/tempo issues??

    As far as the latency you're experiencing, you may have your audio buffer size set at too high a value. If the value is too high, it can introduce latency into your audio signal. I would advise lowering the value of this setting in increments until performance improves. It is a good practice to reduce audio buffer size setting incrementally as lowering it too much can introduce audio artifacts into your signal like crackling and popping. A properly balanced audio buffer setting will provide clear audio playback with the lowest possible amount of latency.

    If you're still having trouble, let's test the connection between the M-Track and the computer by connecting with a different USB cable and different USB ports on the computer. I would also recommend testing the M-Track with a different computer to see if you can reproduce the same behavior.

    If you've tried the above and you're still having trouble, it is possible that this could be relative to the hardware. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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