I’m frustrated

Logic Pro 9 won't respond to Axiom 61

I can't seem to get my Axiom 61 working with Logic Pro 9. I am running Mac OS X 10.9.4, and the keyboard is not recognized by the software. I have installed the appropriate drivers (for Direct Link), and the lights on the keyboard work, corresponding to tracks on Logic Pro 9, for example. The main issue is that there is no input response by Logic when I play the keys on the Axiom. Please help!
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  • Hello,

    Thanks for posting. I'd be happy to help!

    Let's test with MIDI Monitor:

    MIDI Monitor

    With the Axiom 61 open and Logic (or any other MIDI apps) closed, open MIDI Monitor. In the "Sources" section, check that there are M-Audio or Axiom ports with checked boxes.

    Now, any controls you press/move will show MIDI data in the software. This way we can confirm whether the Axiom itself is or is not sending data.
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  • Hi Dan,

    Thank you so much for replying!  I tested the Axiom with the MIDI Monitor, and everything seems to be operational.  Under "MIDI Sources" there are three checked boxes: "Axiom USB In," "DirectLink In," and "Axiom Ext In."  In addition, the white box on the bottom displays real-time "Note On" and "Note Off" events when I play the piano keys.  The "data" coming in seems to correspond with the note and velocity I am playing (for example, "B2  69").  What might the next step be?

    Thank you for your continuing help.

    - Will
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  • Okay, so we know everything the Axiom 2nd gen is "saying" is making to your Mac intact. This will have to be something within Logic.

    What are you testing with when experiencing no key response in Logic? Are you opening a particular software/virtual instrument? (if so, which one)
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  • I've tried a number of input and track changes and so forth, but the one that used to work was software instrument. I used the piano with Logic about a year ago, and the piano would work if I created a new software instrument with any instrument sound that I would select. I hadn't used it since then and until just a week or two ago, and there may have been an update or two in the meantime. When I configure it this way, there is no input showing on the bottom of Logic, and there is no sound. The volume on the side also does not display any level change. I have tried this with a usb microphone as well, and that works perfectly. If I could simply get it to work to play piano sounds at this point, that would be great, though if we could bring it back to full functionality that would be even better.
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  • What piano sound are you loading? Is it the EXS24 sampler instrument?

    You are able to see the notes/chords from the Axiom appearing in Logic's transport window? (near the tempo, time signature, etc...)
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  • I'm using any/all of the sounds in the various software instruments folders, including Logic instruments and Garage Band instruments, which it automatically has available.

    The transport window shows no acivity from the Axiom.
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  • In Logic, go to the Environment (Window>Environment). From the drop down at the top left, select "Clicks & Ports".

    There will be a box on the left side with all available MIDI ports? Does the M-Audio/Axiom show there?

    This box should have a "Sum" port and that should be connected to the keyboard module in the middle. If it is not, click and drag to create a patch cable between these.

    If you could provide a screenshot of the Environment, that would help!
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  • Here's what show's up in the Environment window. It was configured this way as soon as I opened it.
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  • Okay. Now let's do a "factory reset" on Logic itself!

    If you've created any custom Controller Assignments, they will be lost. However, since you're Axiom hasn't worked yet, I doubt that you have :)

    Close Logic 9 and do the following:

    1) From the top menu of your Mac Finder window (click on the desktop to reveal the finder menu), select "Go"
    2) Hold the Option key and you'll see a "Library" option appear. Click that.
    3) In the Library folder, go to Preferences
    4) Delete/trash the file com.apple.logic.pro.plist
    5) Re-open Logic and test with the Axiom again.

    Let me know how it goes!
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  • That didn't seem to have any affect. I did notice that there is an unusual screen on the axiom, with the following image.



    When I quit Logic Pro 9, the screen is as on the image below.


     
    The screen goes back to as seen in the first image every time I open any Logic file and the second image every time Logic is quit.

    Is it possible that Logic Pro 9 no longer supports this midi keyboard?

    Again, thanks so much for your continuing help.
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  • It may be some "rogue" MIDI control surfaces setup in Logic. This may require a good ol' re-install of Logic 9, but let's try these things first (do this with Logic closed)

    1) Open Audio/MIDI setup (Applications>Utilities)
    2) Open the MIDI window (Window>Show MIDI Window)
    3) You should see an icon for the Axiom, Network, and IAC Driver.
    4) Disconnect the Axiom. The icon should now grey out.
    5) Select the Axiom icon and click "Remove Device"
    6) Disconnect any other USB MIDI devices connected to your computer as well. Delete any other unused icons in this window with "Remove Device".
    7) Double click the IAC Driver.
    8) In the Ports box, delete any listings (unless you specifically created them yourself). Close the IAC window.
    9) Reconnect the Axiom. You should see the icon reappear.
    10) Re-open Logic.
    11) Go to Logic Pro>Preferences>Control Surfaces>Setup
    12) Is the Axiom still listed as a device here, with an icon? Ports still set to DirectLink?
    13) Select and delete any other control surfaces in this window.

    Did that do it?!!?
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  • Unfortunately, that didn't seem to do anything. I have also uninstalled and reinstalled Logic and still nothing...

    UPDATE: It is worth noting that I opened the Audio MIDI Setup again with the Axiom off, unplugged the Axiom, removed the device from the window, plugged the Axiom in again, and now there is nothing showing up in the MIDI Studio window. (This is all in the Audio MIDI Setup app.)  I also noticed that there are two "Configurations"...one is 'Default' and the other 'Axiom 61'. Neither show the Axiom tile any more.
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  • Ahh, okay... This may indicate a hardware issue.

    I forgot if I asked before; do you have another computer to test with? This would confirm the Axiom itself is the cause.
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  • It's funny you should say that, I had just thought of doing that today, and it does, in fact, work on another computer. Now, that computer was running Mac OS X 10.8.5, Mountain Lion, and my computer is running Mac OS X 10.9.4, Mavericks. I am currently updating the other computer to Mavericks in order to see if the Axiom works on the other computer with the same software configuration. If so, I would imagine there's an issue with my laptop that I would need to sort out with Apple. Otherwise, I am guessing there's some sort of driver issue with Mavericks that doesn't quite fully support the Axiom 61, even though it should. Either way, I think this is an Apple problem, but I will get back to you about the results.

    I really hope I don't have to pay $200 (i.e. buying Logic Pro X) to fix this problem...!
    • I've used Axioms on Logic 9 and 10 for a bit successfully. I think we're on the right path narrowing it down to either Mac hardware or Mavericks.

      Let me know what happens and thanks for your time!
    • I have a similar issue. I am running Logic Studio 9 on OSX 10.2 on a MBP (mid 2010 build) trying to use the AXIOM pro 49 with HyperControl as the Control Surface. However the Mapping is incomplete and gives me only partial control. For example the transport controls : the Play button on the axiom functions however the 'record' (arm) button does not complete the executed command although a midi message is detected. ( ; the 'stop' button' fails to function however the F1 (mode) button performs that command. In short, I imagine that Logic Studio 9 has not allowed the Hyper Control to map fully and accurately. Can you help?
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