M-Track makes loud distortion noise

Hello,
I know, that more people than me have this problem, but I haven't found any solution, yet. I'm using M-Audio M-Track, Windows 7, ThinkPad T60p. When I listen to music with Windows set to play through M-Track or when I work with any audio app using ASIO drivers, M-Track makes extremely loud distortion noise at random tme. It's pretty anoying and I'm quite unsatisfied with M-Audio, because I think this is important issue that many people are fighting with.
Thank you for your answers.
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  • Hello Lukáš,

    Thanks for posting. I'd be happy to help!

    Do you have ASIO4ALL installed on your system? If so, uninstall using the Add or Remove Program utility, and reset your computer.

    Also, do you have any other USB devices connected? Running the M-Track through a USB hub or a USB 3.0 port?

    If you had the opportunity to test on a different computer, that will help isolate the trouble.

    Thanks for your time!
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  • Hello,
    Thank you for your answer. I tried all usb ports on my laptop and on my laptop dock. I don't have USB 3.

    With generic Microsoft drivers it's ok, but it makes little "pop"s in playback. The same happens on linux (Ubuntu and OpenSuse). With linux it's much worse.

    On another computer with Windows 8 I could try the YoutTube video. It is ok (without noise or pops) with both generic miscrosoft and M-Audio drivers.

    So I uninstalled both ASIO drivers on my computer and let Windows install Microsoft's drivers. Then I installed M-Track's drivers and it seems ok so far.

    In the past I had both (ASIO4ALL and M-Track's) drivers installed. Then I uninstalled ASIO4ALL but the problem remained. So could the order of installing/uninstalling drivers influence the noise? In the user manual, there's written, that I should install ASIO4ALL driver, but it makes noise then. I'm little confused.

    Thank you.
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  • Ahh, I see the confusion with the manual. This was before M-Audio had written their own ASIO drivers for the M-Track.

    I had only seen the ASIO4ALL conflict with other ASIO drivers as of Windows 8, but not everyone is having the same trouble. Tough to track down!

    Well, if you uninstalled and reinstalled the drivers and it's working, I hope that it's. Let us know if it comes back!
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  • Thank you for the explanation :) So the ASIO4ALL made the problem. But I'm still wondering, why I had to reinstall all drivers, not just uninstall ASIO4ALL...
    By the way, do you have any idea about the linux pops? It sounds like x-runs, but it doesn't make sense, because watching YouTube wideo isn't such load. And when i scroll down, so the video can not be seen, the pops are gone.
    Thank's a lot.
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  • Ok. I was little too much happy. It started making noise again. Don't know why. Usually it started making noise just a few seconds after start, but now it stood quiet for 20 minutes. Strange problem. It destroys my ears when listening through headphones.
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  • It could be due to your computer's USB power settings. Windows can automatically allocate less power to USB ports or similar changes that conflict with USB devices. You don't normally see symptoms like this with devices like printers or hard drives because they are not streaming audio constantly.

    See this article on how to disable these functions:

    http://www.fixedbyvonnie.com/2013/11/...

    http://helpdeskgeek.com/windows-xp-ti...
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  • I have the same problem when im done mixing and what not then start to render in fl studio with the asio4all then listen to it on windows media player i hear distortion and its getting annoying idk what to do my interface is a m audio m track
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  • I’m frustrated
    I am having the same issue. I recently purchased some nice studio monitors which I am now unable to enjoy because my M-Track will blast white noise and kill my ears. Here's my current system.

    Intel i7
    12 gigs RAM
    Windows 8.1
    Fl Studio
    M-Track USB

    It seems to happen completely randomly which makes it difficult to try to reproduce. Unfortunately I thought I could solve the problem in time and my warranty expired on the M-Track so I feel like now I'm stuck with it unless I come up with a solution. I already have my powerplan set to high-performance.

    The issue itself can sometimes be small white-noise clicks. Occasionally however, when I'm in Fl Studio, it will just blast high-volume static.
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  • I managed to fing out, that this only appen when I'm using M-Track in 44100 Hz mode. In 48kHz mode It's ok. It's pretty annoying, that many people are facing this problem and M-Audio doesn't care about them. They make products that doesn't work and they don't care about the customers. Stupid company.
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  • I’m frustrated
    I second the 44100hz static attack theory. Thought I was updating from my old Delta 44 interface. Still getting lots of pops and random small static in Sonar Platinum and other stand alone stuff like Overloud TH3 and Addictive Drums 2. Did the USB power thing, no ASIO4ALL, re-installed drivers, turned off everything in the room including my phone, router, watch, speakers, used headphones, moved the unit away from the computer, changed USB cables and ports. Static and pop. Do i return it? My system is a beast, (dual x5690s, 48GB, Raid 0 SSDs, Win7 Pro) there no excuse for this.
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  • I’m frustrated
    Same. Low level hi pitched noise. Intermittently becomes horribly distorted after a period of time.
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  • Hi

    I had the same issue, using M-Track 2x2M.
    I've tracked it down to something that looks like a bug in M-Audio USB audio driver.

    I was able to get my M-Track working just fine with MacOS without driver on the same computer where I was having issues with M-Audio driver using Windows.

    I also got it to work fine on Windows using 3rd party USB audio device driver (Thesycon one)
    With their driver I don't get the too loud output when Windows volume bar is all the way up, and there is no sporadic strange white noise - like samples getting out in the wrong order at very high speed.
    Additionally, CPU usage is around half of what the manufacturer driver does and it's better balanced.

    It's a shame that software is making this great interface series look bad.
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  • I posted a link to 3rd party driver in this thread http://community.m-audio.com/m-audio/...

    This works well with my 2x2M. For another model you should adjust the inf files before installing.
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  • Any solution? I have the same problem with Windows 10 64-bit. It's been 2 years without an official response of the company. This is disgusting.
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  • Same issue.
    Distortion with extra distortion/buzz.. "Overgained" The unit's meter is constantly redlining. Gain knob has No effect. Lowering input level in control panel = No effect. ASIO4ALL creates intermittent sound on - sound off effect in pro tools. Disabling the unit in control panel and activating window speakers and mic instead only reduces the buzz by 50%. Active guitar pickup worse that passives. It's like I have zero control of the gain, and zero control of the sample rate. This is a unit issue, not a user or computer issue. Everything else works.

    win764
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  • I’m sad
    Can anyone from M-Audio help us or is it another company who just don't give a shit about their customers? Fix it, please.
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  • I’m happy
    98% Solution To Buzz - Overgain Issue In Windows For M-Audio M-Track Plus:

    1) Uninstall M-Audio Drivers (use the m-audio uninstall .exe in the "start" menu)
    2) Restart Computer
    3) Disable All Sound Devices In Windows Control Panel (speaker icon)
    4) Install ASIO4ALL Windows Drivers. http://asio4all.com (I used the 2.14 version)
    5) Restart Computer
    6) Go to the tool bar and click on ASIO4ALL Options. Enable M-Track. (button on left lights up when clicked with mouse)
    7) Click on the "wrench" button in ASIO4ALL Options and crank the 2 sliders on the right, HZ and Buffer Size all the way to the Right.
    8) Open your daw and create a NEW Session at 48 khz.
    9) Make sure the Gain Knob on your M-Track Plus is turned all the way DOWN.
    10) Your I/O's (input outputs) should be set in your daw = M-Track Input 1 or 2, which ever one you're using, output normal: Analog 1&2 stereo.

    Worked with Pro Tools 12.5 In my case. (Win7 64)

    * You're going to have better luck tuned to standard E, or there about's with passive pickups. 7 strings and/or active pickups are a No Go. Issue ends up being the same. (buzz)

    *Pro Tools Will Not Allow you to change HZ sample rate in sessions already created with a 41khz sample rate. (because of the obvious - it was recorded at that rate) So basically everything has to be started from scratch. Don't expect to hear anything else on your computer, like youtube videos, etc. However, you'll be able to record with a much cleaner sound.

    *You should be able to hear sounds on your computer after recording by enabling your computer speakers in the Control Panel. (speaker icon) With little to no effect changing back. ie. Disabling speakers while recording.
    Good Luck!
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