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m audio 1814 firewire

hola tengo una m audio 1814 y el driver que me descargo de la pagina no funciona con mi placo dice que no es compatible tengo windows 7 32 bits
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  • Eliza (Official Rep) June 17, 2019 13:43
    Hey Gustavo,

    Thanks for posting!

    Sorry to hear that you are having trouble. This is a legacy product so support is limited. That said, Windows 7 (32 bit) is supported by the FireWire 1814. Ensure that you have installed the correct driver for your OS. You can access the driver from the Knowledge Base link below:

    FireWire 1814 Driver v5.10.0.5058

    If you are still having trouble, I suggest uninstalling and reinstalling the driver. Make sure that you do not have any other devices connected to your computer at the time of installation.

    Hope this helps! Let me know if you have any questions.
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  • hola gracias por la pronta respuesta. el driver que descague de este link de descarga no se corresponde con mi placa. el driver suministrado dice 410 y mi placa es firewire 1814 y no arranca con mi placa. prove desinstalarlo y volverlo a instalar dos veces y tampoco arranca mi placa. sera posible conseguir el driver original de la misma? el que venia en el cd de empaque
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  • Eliza (Official Rep) June 19, 2019 18:07
    Hey Gustavo,

    Sorry to hear that the driver is not working with your interface. This is the only driver available for Windows 7. The earliest driver that was released was v5053 for Windows XP. I can't confirm that this is the version that came on the accompanying CD because we no longer carry the units. In any case, below is a link of the 5053 driver:

    FireWire 1814 Driver v5.10.00.5053 (PC)

    This is not optimized for the Windows 7 OS, however. Are you receiving a specific error message in Device Manager?
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