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M Audio 2X2 C Series Mic imput not working

Hello

I recently purchased an M-Track 2X2 Vocal Studio Pro. Everything works fine in Protools except for when I plug in the XLR cable to the M Audio 2x2 C series in channel 1. There is no signal, nothing. I have switched the +48V switch on and off a few times, I've installed, uninstalled, and reinstalled the latest drivers over and over. Any ideas?
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