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M-AUDIO AIR 192 product driver problem is serious.My computer has clipping and popping sounds.

Hello? I am Korean.

M-AUDIO AIR 192 product driver problem is serious.
My computer has clipping and popping sounds.

I want you to cancel the product registered in your M-AUDIO account to refund this product. And I want you to cancel all of the code for the Mini Grand, the code for the Tableton Live I downloaded.

CPU: AMD Ryzen7 2700
Motherboard: ASUS TUF B450M PLUS GAMING
Memory : SAMSUNG DDR4 16GB x2 (32GB)
Graphics: Radeon RX 570 O4G
HDD: SAMSUNG 970 Evo PLUS NVMe M.2
WINDOWS 10 pro 64bit

1. I've been switching between BIT and HZ, but I can't.
24bit (32bit) 44hz popping and clipping

24bit (32bit) 48hz popping and clipping

24bit (32bit) 88hz lost

24bit (32bit) 192hz lost

Latency
128 - popping and clipping

256 - popping and clipping

512 - popping and clipping

2. I tried reinstalling the driver, but it doesn't work.

3. I've even tried formatting. the first time
There's no clipping when you install DAW.
However, installing the M-AUDIO AIR 192 driver for my operating system causes clippings at that moment.

4. I checked for other driver conflicts (through a program called LatencyMon), but it was found that there was a conflict with a driver named stopport.sys. However, other audio interfaces do not seem to have this problem. Only M-AUDIO has this problem. It didn't solve the problem after all.

5. I've done the optimization method you've taught me (USB-DIRECT KNOB). It doesn't work.

6. I've reduced the sound of the system to 80% It doesn't work.

7. I've filmed the video Can be submitted as evidence.

8. I heard you made the driver through a perfect test.
But it's never a perfect test. The reason is that there is an incompatible computer like my computer. This is certainly not a perfect test. I hope it will improve.

9. Of course, I tried other computers. It worked very well. The CPU of your computer is INTEL. But the important thing is that the CPU of my computer is AMD Ryzen. I don't want to replace my CPU to use the audio interface. I bought this computer three weeks ago. I'm going to use another brand of audio interface.
And I wasted two weeks trying to solve the problem of M-AUDIO driver.

I tried connecting it to a different USB port, but it doesn't work.

I don't need any feedback to solve this driver conflict problem. All I have to do is unregister the product. I will never use M-AUDIO again. And for users like me, you must improve on driver crashes. Don't ever tell me you passed the perfect test. Because the same problem with me is still happening. It's not a perfect test drive.

How could you... That's worse than the sound card driver on the motherboard, right?

Anyway, please unregister the product quickly. I have to refund it quickly so I can buy another brand of audio interface.

And two months ago, I bought the M-AUDIO 2X2M model.
But recognition not be with my computer. I asked M-AUDIO to solve the problem. M-AUDIO didn't solve it. I just suggested a way, and that's not how it worked.
So I bought a new computer and sold 2X2M model to someone else. And I bought M-AUDIO AIR 192 4. M-AUDIO products are bothering me. I really don't like M-AUDIO. So please refund and unregister the product as soon as well. I'll make nice music to other brands of products.

I'm sorry to be angry, but please understand my position. It's okay if you don't cancel the registration. I wanted to use this product, but I couldn't. So, please help me. I need your help. I want to use M-AUDIO's product.
I've been waiting for a long time to use this product. Save me. M-AUDIO
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  • Hey JACKSON NoV,

    Thanks for posting!

    I'm sorry to hear that you've had trouble with your AIR interface. This unit is supported by Intel processors and not officially compatible with AMD processors which is why you were experiencing clicks and pops. That indicates that your processor is overwhelmed by the data being received.

    In terms, of returning the unit, there is no need to deregister your product or the software that came bundled with it. M-Audio has a rolling registration, so a new user will be able to register the unit and receive full access to the included software.

    Let me know if you have any questions!
    • This is ridiculous.
      Why didn't you tell me in advance that AMD processors are not officially compatible?
      If I give you a notice in advance, I can refer you to the buyer when he or she purchases the product.
      Ah...... thank you for your answer, and I'm sorry to be angry.
      I'll ask you one thing. I really want to use this product.
      And M-AUDIO. You said I passed the perfect test for my driver. But the irony is that AMD processors are not officially compatible. I'll ask you one thing.
      Please create a driver update that will allow you to officially compatible AMD processors. Please. M-AUDIO. Help users who want to use your product. I'll be waiting.
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  • This is ridiculous.
    Why didn't you tell me in advance that AMD processors are not officially compatible?
    If I give you a notice in advance, I can refer you to the buyer when he or she purchases the product.
    Ah...... thank you for your answer, and I'm sorry to be angry.
    I'll ask you one thing. I really want to use this product.
    And M-AUDIO. You said I passed the perfect test for my driver. But the irony is that AMD processors are not officially compatible. I'll ask you one thing.
    Please create a driver update that will allow you to officially compatible AMD processors. Please. M-AUDIO. Help users who want to use your product. I'll be waiting.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited