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I’m concerned

M-Audio air 194|4 not working/picking up mic

Hey I recently purchased an M-audio air 192|4 combined with a AKG Perception 420 condenser mic

I installed the drivers and set up my mic to my interface and connected it through USB type c cable to my computer, the line is registered by my computer and does show as working properly, although whenever I attempt to record either in audacity or the default windows 10 recorder you cannot hear anything.

Using the interface to boost the gain to maximum you can hear white noise coming from the left side and nothing else, no sound is captured.

Im planning on going back to the store tomorrow and ask for advice due to this being a costly upgrade to my previous setup although if we can find a solution here it would be a lot more convenient :)
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