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M-Audio Axiom 61 keys completely unresponsive

After installing the driver and restarting my computer, the keys wouldn't show a response on the display of the keyboard. All knobs, pads, etc. work perfectly fine. A buddy of mine linked me to a forum where the output had been changed to midi, and the solution was to hit edit and then the 'b' key that corresponds with midi out to change it back to usb. I tried that and they keyboard allowed me to toggle by using the keyboard, so I know there's some response being recognized, but not when I want to play. I'm not very well versed with DAWs, so I'm sure I'll also have to tweak the input preferences to get to work, but (since I don't even know how to quickly do that) I'm focusing on getting input registered on the display of the keyboard.

Any advice is appreciated, heading to work now, I'll check back later tonight.
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  • Hey Alphonso,

    Thanks for posting!

    Sorry you're having some trouble with that! First, let's try resetting the Axiom to its factory defaults. Factory default settings can be restored by holding down the Patch Up and Down buttons while powering on the Axiom. Keep in mind that doing this will erase any saved settings on the controller. Once you've done that, try sending MIDI data via USB.

    If you are still unable to send MIDI data to the software, let's verify whether your Axiom is sending MIDI data to your computer with MIDI monitoring software. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer.

    For testing MIDI devices on PC:
    Download MIDI-OX

    This video will get you set up quickly for MIDI input monitoring in MIDI-OX:
    Monitoring MIDI Input with MIDI-OX

    For testing MIDI devices on Mac:
    Download snoize: MIDI Monitor

    Select the Axiom as a MIDI input source in the monitor and send some data with its keys and controllers. If you see data appear in the input monitor window, the controller is sending MIDI data to your computer and will only need to be configured for MIDI input in the software you're using. Please refer to your software's documentation for more information regarding software setup.

    If the Axiom is not sending MIDI data to the monitor, let's test the connection between the controller and the computer. Try connecting the controller with a different USB cable, with different USB ports on your computer, and to a different computer to see if you can reproduce the same behavior. Be sure to connect directly to the computer via USB and avoid using any USB hubs or adapters.

    If you try the steps listed above and you are still unable to send MIDI data with the controller, this sounds like it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.


    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • Thank you! I have already reset it, but I'll do that along with all the other steps tomorrow, since I'm about to go to work
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