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I’m frustrated

M Audio BX5 D2 Lifeless

I have emailed/written an enquiry to the support page which said maximum of 72 hours for reply, it's now been 4 days and I have not received any type of reply apart from a confirmation.
I have checked all my spam and junk folders there is no reply.
Can somebody nudge this or help me out?
I'm in desperate need for my speakers and I'm not getting anywhere..

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