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M-Audio Bx5a Crackle sound when increase volume when on/off at low volume too

M-Audio Bx5a gray bezel. I got M-Audio Bx5a Monitors & they're run into a power conditioner. Upon turn on the right one makes a pop noise only on the right one. I tried it with the left cables & still has the problem. When playing audio it has a crackle (like clipping or distortion) at low volume it's there on/off but gets louder & sounds as if the tweeter or woofer is blown. I checked the caps they all look flat no leakage. The one big feels very slightly raised. Crackle sound happens if tweeter is disconnected or woofer. I tried the monitor on another system & it still happens. I even tried the tweeter & woofer separately without the amp (which they were very quite & did not produce the crackle. Any thoughts?
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  • Hey Robert,

    Thanks for posting!

    Sorry to hear hear that you are having trouble. From your description it sounds like the amp may have a failing component. Since this is hardware related, I recommend contacting the support team for further assistance. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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