I’m confused

M-Audio Code 49 doesn't power anymore.

Since there is no power adapter included with this... I tried powering it by using a generic 9v (+) adapter (i'm sure the adapter is in good shape) and then connecting the usb to apple's camera connection kit through an ipad mini to try to get it to work for my midi apps. As expected the ipad showed that the device requires too much power, but the code did light up and was normal. it tried it again to make sure, but this time all the lights became faint for a few seconds until it turned off.. so i stopped. then i switched back to usb DAW connection to my mac. Connected the proper usb cable, then the device lit up normally, then I was surprised when the mac also showed that the device requires too much power.. and then the light slowly faded for about 10 seconds until there is no more power... i tried 2 times until it does not respond anymore... the mac cant recognize it, and no more power whatsoever... please help :(
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  • Hi Earl,

    Sorry you are having trouble with that.

    Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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