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M-Audio Code 61. Bb1, B1, Bb6, and B6 keys are not making any sound

I have M-Audio Code 61. It's new and the Bb1, B1, Bb6, and B6 keys are not making any sound. Even the drumpad that are progammmed to play the Bb and B are not making any sound as well. What can I do about that?
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  • Eliza (Official Rep) June 17, 2019 12:51
    Hey Alexianne,

    Thanks for posting!

    Sorry to hear that! We can verify whether your Code is sending all MIDI data to your computer with MIDI monitoring software. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer.

    For testing MIDI devices on PC:
    Download MIDI-OX

    This video will get you set up quickly for MIDI input monitoring in MIDI-OX:
    Monitoring MIDI Input with MIDI-OX

    For testing MIDI devices on Mac:
    Download snoize: MIDI Monitor

    Select the Code as a MIDI input source in the monitor and send some data with the keys in question. If you see data appear in the input monitor window, the controller is sending all MIDI data to your computer and will only need to be configured for MIDI input in the software you're using. Please refer to your software's documentation for more information regarding software setup.

    If the keys are not sending MIDI data to the monitor, it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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