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M-audio fast track pro undetected by windows?

When connected to the usb of the computer , the m-audio fast track pro has all the lights on, when i plug a guitar jack in to jack input it of the m-audio i can hear what i'm playing in the headphones connected to the output TRS, but is not detected by windows, in the m-audio fast track pro control panel it says that hardware is not connected and not streaming.

What can be the problem here?
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  • Hello,

    Thanks for the post!

    As you may be aware, M-Audio was recently acquired by inMusic brands. The following products were not included with this acquisition, and will be marketed, sold, supported and serviced by Avid moving forward:

    • Fast Track USB
    • Fast Track
    • Fast Track Pro
    • Fast Track Ultra
    • Fast Track Ultra 8R
    • Fast Track C400
    • Fast Track C600
    • Mobilepre USB
    • Mobilepre

    For support or service on the products above, please contact Avid using the following channels:

    United States

    End-user support
    650-731-6400
    www.avid.com/support

    Canada

    End-user support
    650-731-6400
    www.avid.com/support
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