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M-AUDIO M-TRACK 2X2M not recognized

I've just bought a m-track 2x2M two week ago, and it has never worked with the computer,
i ve tried this product with Win7 32bit and 64bit and with Win 8.1, using the driver 2x2m 1.0.6 or 1.0.4, and still not be recognized by the computer, still having the message NO HARDWARE FOUND OR ALREADY IN USE, while trying with Cubase LE8
i hope i can find Help here
thank you
3 people have
this problem