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I’m Concerned

M-audio OXYGEN 61 AND studio one 3 working together

Good day

I have a problem that my client raised.
M-audio Oxygen 61 disconnecting during his recording on Studio One 3.

Quoting from the Client:
"the problem is that Studio one 3 throws it off (it says device disconnected) while I am busy monitoring Oxygen 61. Sometimes while I am busy with another track or one of the stock plugins, or just anything that one would be doing in Studio one."

Is there anyway i can help my client.

Kind Regards,
Siyabonga
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  • Hey Siyabonga,

    Thanks for posting!

    Sorry they're having some trouble! It is more likely that it is the computer that is dropping the USB connection of the Oxygen rather than the software. We can verify whether the Oxygen is sending MIDI data to your computer with MIDI monitoring software. A MIDI monitor will show you all the incoming data from any MIDI controllers or MIDI interfaces that you have connected to your computer.

    For testing MIDI devices on PC:
    MIDI-OX

    This video will get you set up quickly for Input Monitoring in MIDI-OX:
    Monitoring MIDI Input with MIDI-OX

    For testing MIDI devices on Mac:
    snoize: MIDI Monitor

    Select the Oxygen as a MIDI input source in the monitor and send some data with its keys and controllers. If you see data appear in the input monitor window, the controller is sending MIDI data to your computer. Watch for when the connection is lost and attempt to test the controller again. This will help determine whether the controller's connection to the computer is intermittent.

    If the Oxygen is not sending MIDI data to the monitor, let's test the connection between the controller and the computer. Try connecting the controller with a different USB cable, with different USB ports on your computer, and with a different computer to see if you can reproduce the same behavior. Be sure to connect directly to the computer via USB and avoid using any USB hubs or adapters. Also ensure that all your computer's USB drivers are up to date as the Oxygen series is class compliant and uses your computer's drivers in order to connect.

    If you try the above steps and you are still unable to send MIDI data with the controller, this sounds like it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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  • Good Day Mr Nick

    Studio One 3, has a midi tester.

    Therefor i can say that is something wrong with the midi controller.
    When you open the midi tester that comes out with Presonus Studio One 3.
    It shows that data is received until it throws it off and then show that nothing is received by the midi controller.

    The Problem is based on the midi controller thrown off by either the Digital Audio Workstation or the computer.

    Kind Regards,
    Siyabonga
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