M-audio quad - distorted/crackling output (new hardware, new user)

I just bought the m-Audio Quad and upgraded from Pro Tool Express to Pro Tools 11. I have a Windows 8.1 64-bit desktop with 12 GB of RAM and an i7 processor and a Windows 7 64-bit laptop with 8 GB of RAM and an i7 processor. They both use the same driver. I've spent most of my time working with the laptop.

With the simplest of setups, one mic plugged into any of the 4 channels, no plugins, etc., the output is extremely distorted. When I play back the recorded output it is extremely distorted. When I listen to the direct input signal it is fine. When I bounced the session to generate a WAV file and listened to it on my laptop, it was crystal clear. I did not see many options/config in Protools or the driver to try to fix this. My desktop seems to work fine. Any suggestions for my laptop setup? Thanks!
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  • Geesh, I guess I'm impatient. While I was anxiously awaiting a response, I did more testing (as opposed to actually accomplishing something, which is what I hoped to be doing). My desktop does the same thing. As soon as I recorded an audio file, I got the exact same noise. I connected speakers to outputs 1 & 2 (as opposed to using headphones) and I get the same noise. This is unusable. I don't want to register the Quad because I plan on returning it if this is not resolved tomorrow (Monday). It seems tech support won't talk to me unless I register the product and get a support code. This seems to be a VERY COMMON problem with M-Audio hardware. Hopefully I'll get some assistance tomorrow.

    BTW: you are an audio company, and you let me attach smiley faces and images, but not audio files????
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  • Hello Russ,

    Thanks for posting. Sorry to hear you're having trouble.

    Was the desktop also Windows 8.1? Do these computers have both USB 2.0 and 3.0 ports, and had tested multiple ports?

    Does this also happen outside of Pro Tools, with another audio software or internet browser, mp3 player, etc...?

    Had you changed the buffer settings within Pro Tools Setup>Playback Engine menu?

    If you still have the product, let me know any other details and I'll be happy to help out!
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  • Thanks for the response Dan. I returned the broken Quad over a week ago. It looked good on paper, but I won't be buying another one. The lack of attention from M-Audio made my decision easy.
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  • I’m extremely mad.
    I have had the same issue albeit more severe. I have c12 AMD processor with 16 GB ram. It was hit amd miss that it would work sometimes then quit. Now it won't record or playback thru Pro tools express. It does work fine when music is played thru the windoz media player. That tell me there is a problem with the Pro tools interface. I have emailed inmusic and avid about this issue 2 times with absolutely no response. I too will not buy any m-audio products again. This one is going to the trash heap. I regret ordering Pro tools 11 now.
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