Studiophile AV 40 - Left speaker doesn't play as loud as right speaker.

I have set of M-Audio Studiophile AV40. The left channel is weaker than the right. This is quite annoying. Is there a fix for this? It's really quite annoying. Further there is no adjust to turn down the volume of the right speaker.

Reading the forums this appears to be a flaw with M-Audio equipment. Latent defect of some kind. Very frustrating. I am not sure I am in warranty. Nonetheless this is not the type of thing that should happen. What can I do to get this repaired?
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  • Hi Lee,

    Sorry you are having trouble with that.

    Of the thousands of these units currently in use, this is not a very common issue to have. Before jumping to a problem with the hardware, please make sure that you have:

    • Tested with different cables (both for the input and to connect the speakers)
    • Tested with different sources (computer, phone, ipad, etc.)
    • Tested the headphone jack (does it do the same thing?)

    If you continue to have trouble, this may indicate a problem with the hardware. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction. Here are a couple of options that you could choose from:

    • Submit a Warranty or Service inquiry with our Technical Support team by logging onto the M-Audio Support page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code

    or

    • For quicker support, call your nearest Support Office or International Distributor.

    I hope this helps! Let me know if you have any additional questions.
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  • I’m frustrated
    1
    I checked the cables. I checked the output on the board itself with other speakers. I note that the powered speaker is quieter than the slave speaker. I do not know why the slave speaker would be louder than the powered speaker, but I checked the cable anyway.

    I think there is a problem with the hardware. I did try to submit a warranty request but did not hear back from anyone.

    I will try to contact a nearby support office - the only one listed:
    World Headquarters (US)
    200 Scenic View Drive
    Cumberland, RI 02864
    United States
    Tel: 401-658-5765
    Support: 401-658-5765
    Fax: 401-658-3640

    I have a 25 year old Sony receiver powering 30 year old JBL's - no problems. I have two powered boss speakers I found in the garbage room of an old apartment, checked them out, no problems. I buy brand new equipment from M-Audio, I get problems! When I ready your board and a number of other people have the same problems, I wonder if it's not the equipment.

    Can you provide a schematic diagram and map to the faulty 22uF capacitors. Sounds like a bad batch.

    Lee
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  • I’m unbalanced
    I just realized I have the same exact issue... I always just assumed the right speaker sounded louder because I sat closer to it. I would just use headphones if I needed to hear spacial sounds for gaming. I moved to a new home this week and my set up now has me more centered, and I was immediately aware that the left powered speaker plays significantly lower than the right.

    I read someone fixed the issue by removing the flux capacitor and soldering the do-hickie to the thinga-majiggy, but that stuff is a bit above my head. I know for sure I'm out of warranty, however I have always had only the best support from M-Audio in the past. Maybe there's still hope for my pair.

    Here's a photo of the low sound coming out of the left speaker. You probably won't be able to hear it. Ignore the dust.

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  • I’m sad
    My AV40's just had the same problem occur. Upon searching it, it seems that it is a common problem and may be a capacitor issue.

    I'm out of warrantee so I am trying to figure out how to repair them myself. Disappointing because they were nice little speakers. I'd love to have them working again.
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  • I’m Frustrated
    I have the same issue, i will buy the single speaker if it is the right price if not than you all have lost a customer. I trusted M-Audio would last when i bought the monitors I'm disappointed. I need at least a discount on some new speakers i will send you the old defective ones just pay shipping and handling.
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