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M-Track 2x2 connected, but not recognized by windows

I'm unable to make M-Track 2x2 work. There is power since lights are on but the device does not work even if I switch cables or computers.
I bought it in Poland so I don't have warranty and I don't know any lab in Israel that fixes your products.
I'm at a loss here and even with the latest driver there is no fix.
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  • Send it back I've been waiting since June for them to fix this problem & for some ppl it's been longer.. I waited too long to get a refund.. I'm telling you to return it now..
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  • Hey Omer,

    Thanks for posting!

    Sorry you're having some trouble with that! I see that you've tried some troubleshooting steps already and you're not having any luck. You do have the most current driver installed for the M-Track so you shouldn't need to worry about that. It sounds to me like this is related to the connection or possibly the hardware itself. Please verify that you've performed the following troubleshooting steps:

    Ensure that the USB-C end of the cable is firmly in place at the back of the M-Track. You will feel a slight click when the cable is seated properly. Verify that the USB-A end of the cable at your computer's USB port is seated properly as well.

    If the M-Track is not detected by the computer, try connecting it with a different USB cable and with different USB ports on your computer. If you continue to have trouble connecting the M-Track, try connecting it to a different computer to see if you can reproduce the same behavior. Make sure you do not use any USB hubs or adapters - connect the M-Track directly to the computer.

    The M-Track 2X2 series is class compliant with Mac operating systems but if you use a Windows OS, be sure to install its driver. If you have performed the steps above and still cannot connect the M-Track, this sounds like it could be relative to the hardware itself. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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