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I’m frustrated

M-track 2x2 doesn't show in device manager or playback devices, after installing the right driver

Hello, I've just got my new M-track 2x2 and i have installed the latest driver (1.0.12.) on your support site.
It installed just fine but when i connect the m-track it doesn't appear in playback devices, also I've looked into device manager and it doesn't appear to be there either..
It appears to be showing in FL studio but when i put at as default it says "status -disabled" and a error pops up saying "Not enough ASIO output channel available. At least 2 channels are needed".
The weird thing is that i have the m-aduio control panel and it says Hardware not connected and not streaming...
I've tried changing the usb slots as well as the usb cabel itself still no use.
Tried it on a friends pc running win 10, still the same problem as me using win 8.1 (x64)
Please help i don't know what to do anymore..
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  • Hey Arctic Monkey,

    Thanks for posting!

    Sorry you're having some trouble with that! If you've tried using the M-Track with different USB cables and a different computer and experienced the same behavior, this sounds like it could be relative to the hardware itself. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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