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M-Track 2x2 doesn't work with Sierra 10.13.5

Hi everybody
I have a problem with my M-Track 2x2. It haven't been working since I did the upgrade to Mac Os Sierra 10.13.5.
Does anybody have the same problem or can suggest me a solution?
Thanks in advance
Roberta
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this problem
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Reply
  • Hey Roberta,

    Thanks for posting!

    Sorry you're having trouble with that! The M-Track 2X2 is a USB class compliant audio interface so it will use the Core Audio drivers on your computer in order to connect. As a result, there are no drivers available to download for this interface.

    If the M-Track is not connecting to your computer, let's test its connection. First, ensure that the USB-C end of the cable is firmly in place in the back of the M-Track. You will feel a slight click when the cable is seated properly.

    Next, try connecting the M-Track with a different USB cable, with different USB ports on your computer, and with a different computer to see if you can reproduce the same behavior. Be sure to connect directly to the computer via USB and avoid using any USB hubs or adapters. This knowledge base article will also help you troubleshoot class compliant USB devices:

    M-Audio - Troubleshooting Class Compliant USB Computer Peripherals

    If you've tried the steps above and you're still having trouble, this could be relative to the hardware itself. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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