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m-track 2x2 Monitor mix knob turned all the way to USB, still getting direct instrument sound.

I have my guitar plugged into the instrument input, and headphones plugged in, and with the monitor mix knob turned all the way to the left(USB), i'm still getting direct guitar sound, even at desktop with no audio processing software running. It's very unpleasant when trying to track distorted guitar in my DAW. How may I fix this?
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  • Hey Curtis,

    Thanks for posting!

    Sorry you're having some trouble with that! When set all the way to one side, that knob should only produce audio from the source that is selected (Direct or USB). If you are hearing audio bleed through from the source that is not selected, this sounds like it is related to the hardware itself. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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