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I’m frustrated and sad

M-TRACK 2x2 stopped working

my m-track 2x2 worked well for a long time, but someone disconected it and suddenly it stopped working once I reconected it.
i installed the newest driver for my OS(win 10 64x) but it still does not work.
i have restarted my PC a couple of times, i know i conected it to a good USB port but
my computer does not even recognize it. i made the computer recgnize it by using the old gen driver thing but then the driver had a code 10: This device cannot start.
PLS help:(
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  • Hey Ahmir,

    Thanks for posting!

    Sorry you're having some trouble with that! First, be sure that the M-Track's USB-C connection is firmly in place in the back of the M-Track. It will click in place when it is seated correctly. Let's also make sure you have the correct driver installed. You can download the driver for Windows 10 here:

    M-Audio M-Track 2X2 Driver (v1.0.6) - Windows

    Since you've tried it with a different driver and it is recognized, we know there is some kind of connectivity but I would advise using the latest available driver for Windows 10 at the link above.

    If you continue receiving that error message saying that a device cannot start, try checking your Services utility menu and make sure that the M-Track's driver shows as Started. If it has not started, you can manually start it like in the image below:



    This article will further help you with the error code you are receiving:

    LifeWire -
    How to Fix Code 10 Errors


    If you're still having trouble, I would recommend trying the M-Track with a different computer to see if you can reproduce the same behavior. It would also help diagnose what's going on by testing the connection with a different USB cable and with different USB ports.

    If you do try the above steps and you're still unable to connect the M-Track, this sounds like it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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