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M-Track 2X2 with Cubase LE, Xpand etc - do I need download cards?

Hi everyone.

I bought the above interface as a 'new-other' item, ie the box was opened but the actual item is new and unused. On the box lid it says it comes with: Cubase LE, Xpand, strike, air, mini-grand etc

Before I go ahead and register it on the M-Audio website and download the drivers and - hopefully - the software bundles above, could someone confirm, please, how many software code cards should have been in the box? There is only one - a 'STOP! Download the drivers...' card, but Youtube unboxing videos for similar M-Audio devices suggest there should be others, one for the Cubase at the very least since that comes from the Steinberg website direct and will require a code.

I can still return the item, so am reluctant to register it in case I need to do this.

So, how much of that software will I have access to without cards?

Many thanks.
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  • Eliza (Official Rep) January 13, 2020 14:06
    Hey D Macdonald,

    Thanks for posting!

    The M-Track should come with an authorization card for Cubase. All other included software will be provided in your M-Audio account after registering the product. If you did not receive a download card for Cubase, then I suggest contacting the support team for a replacement code. Software authorization inquiries cannot be handled here on the forum, but I can point you in the right direction. Here are a couple of options that you could choose from:

    • Submit a Software Authorizations Assistance Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Software Authorization Assistance from the drop-down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    I hope this helps! Let me know if you have any additional questions.
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  • Thanks Eliza - that's really helpful, and I'll try your suggestions. :-)
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