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I’m frustrated

M-Track 2X2 won't power on

Hi -

This device has been working fine for more than a year. I have it plugged into a Mac Air. I unplugged the XLR mic the other day and plugged it back in. Today I added another XLR mic, and plugged the USB into my computer as always. +48V switch is on (condenser mics) but light doesn't light up. System does not show up in Mac preferences. In Adobe Audition, system shows but says "not working."

Please help asap!!

Thank you
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  • Hi,

    Thanks for posting!

    This sounds like it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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