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I’m frustrated

M-Track 2X2M gives my PC a Blue Screen!

Windows 10, latest updates.

I have been experiencing this problem on and off for a bit now and i'm not too certain as to what specifically causes it. Ever so often whether it be casually going about my business on my PC (Not the main cause i don't think) or more frequency opening the likes of a Ableton Live project, my PC will completely crash via a blue screen and the cause listed for the blue screen is 'M-AudioM-track2X2M.sys' - I think it may be a driver issue but i'm not sure and i have not been able to fix it on my own. I have installed the latest driver various times and uninstalled it aswell and this has not changed anything. It would be great if you could aid me with this problem as it is quite annoying a lot of the time as i do lose data sometimes.
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  • Hey Scott,

    Thanks for posting!

    Sorry you're having trouble with that! Blue Screen crash reports do often reference drivers. The BSOD may even mention the M-Track driver specifically but the M-Track interface cannot directly cause a BSOD. While it may be the catalyst for a low-level software malfunction, the M-Audio hardware is not the direct cause of the BSOD.

    Blue Screen crashes are generally caused by a hardware or a hardware configuration problem on a PC (like an IRQ conflict, or BIOS setting). This generally is not caused by a particular driver. In this case, the USB ports, or card on the PC may have an issue, or other I/O hardware on the PC may be misconfigured preventing the addition of a new device.

    The following knowledge base article courtesy of AVID addresses IRQ Conflicts.

    AVID Knowledge Base - Pops, clicks, crackles, dropouts, or distortion

    Very rarely, this could be caused by defective M-Track hardware. To confirm whether the fault is the M-Track, or with the computer, try the device on another computer. If it functions, you can confirm the problem lies with the computer. You may also benefit from removing any old driver for M-Track hardware that may be on your computer.

    If all of the above can be ruled out, the M-Track may require service. If that is the case, warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.


    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.
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