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I’m frustrated

M-track 2x2M no longer recognized on Windows 10

Hello,

I have been using the M-track 2X2M for two years now, and suddenly, approximately 2 1/2 months ago, the device was no longer recognized by Windows 10. No changes to drivers was made, and I have tried changing ports, changing usb cables, changing computers, and re-installing the drivers (1.0.14). Nothing works to fix the problem. The M-track 2x2M is still getting power, as the phantom power slider lights up the applicable LED when activated.

I have attempted requesting support through the contact form on the M-audio website twice now, and although I receive an auto-reply that my email was received and I will hear from a representative, this has never occurred. HELP!
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