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M-Track 2X2M no reconocida por pc.

Mi interface M-Track 2X2M dejó de funcionar. Durante 8 meses la e utilizado sin ningun problema,hasta el dia de hoy que mi PC(Windows 10-64 bits) dejó de reconocerla como entrada o salida. Ni siquiera aparece como un dispositivo de audio.la interface muestra que está recibiendo señal de mi micrófono y muestra el indicador de alimentación fantasma(+48v), pero no interactúa con la PC Tengo los controladores correctos instalados( Driver Version: 1.0.14) He intentado conectarlo a otras PC con el mismo resultado. probé diferentes puertos usb y type-c sin poder solucionarlo. no se que aser?
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  • Hey Edwin,

    Thanks for posting!

    Sorry to hear that you are having trouble. I would first suggest connecting the device with a different USB cable. It's possible that the cable itself is damaged. Additionally, ensure that you have the correct driver installed. Windows 10 uses driver v1.0.14. You can reinstall the driver from the following site:

    M-Track 2X2M Driver 1.0.14

    If you try this and are still having trouble, it may be hardware related. Warranty and non-warranty claims cannot be handled here on the forum but I can point you in the right direction! Here are a couple of options that you could choose from:

    • Submit a Warranty or Service Inquiry with our Technical Support team by logging onto the M-Audio Support Page. Select Warranty or Service Inquiry from the drop down menu. This will not require a support code.

    or

    • For faster support, call or email your nearest Support Office or International Distributor. Select your country to find the nearest office.

    Make sure to reference or link to this thread to help out the support team.

    I hope this helps! Let me know if you have any additional questions.
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