Help get this topic noticed by sharing it on Twitter, Facebook, or email.

M-TRACK DRIVER INSTALL NOT WORKING WITH PIONEER DDJ-SR CONTROLLER (NO SOUND)

I recently had to reinstall Windows 7 as Windows 10 wasn't working proper with my Dell Studio XPS 1645 laptop and when reinstalling the M-Track driver from the M-Audio website, my controller loses sound...When I plug the M-Track into the USB and the driver installs automatically the sound is fine...I have to uninstall the driver in my programs to make that happen though...I use the M-Track to do live music broadcasting on Mixlr and when I open the mixlr app, The Asio Quad for the M-Track doesn't show up for sound input...I am sooooo confused as this was working fine before...I have tried every audio setting and still nothing is working as it should be when the driver is downloaded from the M-Audio website...Can someone please help me with this??? I cannot broadcast live music without the M-Track...
1 person has
this problem
+1
Reply
  • Corey S (Official Rep) June 22, 2016 20:58
    Hi Kym,

    Thanks for posting!

    Is the M-Track not appearing as an input option or do you have no sound? Those are very different. Have you tried just disconnecting, reconnecting and re-opening the software? With the drivers installed, does the M-track appear in your Windows device manager?

    Are you sure that you downloaded the correct driver and not the one for the M-Track MKII? Here's the one that you would want for the original M-Track:

    M-Track - Windows ASIO Driver

    Or do you have the M-Track Quad?

    Please make sure to uninstall any other drivers you installed before installing the correct drivers for your M-track version.

    Let me know how this goes!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • Hello, and thank you for the response...
    The M-Track I have is the standard M-Track.The M-Track appears as an output, not input in the Windows device sceen.
    When I plug the M-Track into my laptop and Windows searches the device driver, it works fine and sound comes out of the speakers just fine.
    However, in order for me to live broadcast on mixlr, the mixlr app doesn't recognize the M-Track as a sound source therefore I can't play live music.
    The exact opposite happens when I install the driver from the M-Audio website. The Asio Quad is recognized in the mixlr app, but the M-Track fails to work and no sound plays through controller to speakers...
    Does that clarify a little better??? Like I said, I have uninstalled everything and reinstalled everything. Is there a certain order that I should do the installs? The M-Track was working fine before the Windows 7 re-install (had 10 before and my laptop wasn't working well with it.) Though, my Serato software was freezing often. That's what prompted the Windows downgrade.
    Still very confused why the M-Track ceases to work with the driver install from the website... Confused in Cali...Help!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • Corey S (Official Rep) June 24, 2016 19:29
    Mixlr probably requires an ASIO driver to recognize the interface, which is why installing it allows the M-Track to appear in the app. The part that's confusing is that you mention this appears as "ASIO Quad." That doesn't sound like the original M-Track.

    Can you provide screenshots of what you're experiencing?

    How is everything connected? (i.e. the speakers, the DJ controller)

    Does the M-Track appear in your device manager when connected with the driver? Can you screenshot this?

    In the end, this doesn't sound like a simple configuration problem and likely has everything to do with the way that you went back and forth between operating systems. You may need to contact Microsoft and have them walk you through reinstalling Windows 7 and reinstall the drivers/software from there.

    Let me know!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • Corey, I sent you pictures via email...
    Reinstalled windows, and reinstalled drivers to Pioneer Controller, and M-Track...Again, no sound through controller when installing the driver from the M-Audio website. The M-Track does work however when I roll back the driver to the 2010 driver...I think there may be something wrong with the newest driver??? Like I said before, when I plug the M-Track in and windows detects and installs the driver it works though my broadcasting app doesn't recognize it...It's completely puzzling to me. Please see pictures in the email I sent you.
    Thanks,
    KymJoy
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • Corey S (Official Rep) June 29, 2016 18:03
    Hi Kym,

    There are no issues with the driver. You even had it working fine until you decided to jump back and forth between operating systems.

    I'm assuming you sent an email through the support links at M-Audio? Those emails don't go to me, they go to our Tech Support team. I was hoping you would post the screenshots here on the forum. There is an Add Image option when you post.

    At this point, you'll need to speak with someone directly anyway so they can take a closer look at what's going. If you're in California, than I recommend calling in to our Tech Support team as soon as you get a chance and speaking with someone.

    Support Office

    Let me know if you have any questions.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • ok, thank you...I will call when I am able...appreciate your help
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • sorry for the sideways pics, but as you can see, the last pic shows the controller detecting the m-track on the channel setting yet no sound...The pic above it shows no sound detected through the main levels...My setup is simple and hasn't changed ever...Both controller and M-Track are plugged directly into USB ports on the laptop.The lack of sound with the driver install from the website confuses me completely...I work 5 days a week during M-Audio business hours so I can't be in front of my equipment when calling...Hopefully someone can help me without the access to my laptop and audio equipment...
    Thank again :)
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • Corey S (Official Rep) June 30, 2016 15:13
    Kym,

    The first thing I notice is that you are in fact selecting a driver for an M-Track Quad. This is an entirely different product. The drivers will not work with the regular M-Track. Please uninstall these drivers with your Windows Add/Change a Program utility.

    I'm not sure if this means that you have the correct drivers installed or not, so to be safe, please download and install the correct M-Track drivers from the link below:

    M-Track - Windows ASIO Driver

    If the drivers are installed, than use the "Input (M-Audio M-Track)" option from the input selection list in Mixlr and make sure to select the correct channels. Or is that the one that you were saying doesn't work?

    The M-Track meters will display the signal level of any signal being sent to the M-Track Main outputs. So, it will display the level of the input, as long as the Monitor Mix knobs isn't set all the way to "USB." For the best metering results, turn the knob all the way to "Direct."

    If the M-Track isn't displaying any audio coming in from the meters on the top, than audio isn't coming in or the level isn't high enough. This would have nothing to do with the drivers and maybe even the M-track itself. It looks like you're using a booth or second output on the Pioneer to route to the M-Track, is that correct? Are you sure that the Pioneer is correctly passing audio through this output? As a test, you could connect the main outputs of the Pioneer to the M-track. If you know these are working, that should confirm if the M-track is accepting signal or not.

    With all of that being said, I'd like to offer a suggestion. I'm not familiar with Mixlr, but the inputs labeled as "(Loopback)" sound like they're intended to take the audio directly from an output before it's sent out. So, if I'm assuming here that you're using the Pioneer as a controller and your mixes are happening in a separate software like VDJ or Serato, why not use the Pioneer (Loopback) option as your Mixlr input and bypass the need for the M-Track completely? If it works the way I expect it does, Mixlr would essentially just be taking the audio/mix output from your DJ software, instead of routing it out of the controller and back into an M-Track. I'd like to think that an app meant to broadcast live DJ mixes would be prepared to do this.

    To be honest, and just so I can clarify, it's not very practical to be troubleshooting a setup like this via a forum, but I'm trying :) There's just too much miscommunication on either side and things are getting "lost in translation." I still recommend contacting support for much clearer communication and likely a faster solution if this doesn't work out.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned

  • I’m confident
    Thank you so much Corey! I appreciate your help...It does say on the M-Audio website that the Driver will show up as M-Track Quad regardless of what M-Track you have and it's always worked that way...I will try all those things...The loopbacks do not work unfortunately...I will keep troubleshooting and contact support if I can't find a proper solution...You've been incredibly helpful!!!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated happy, confident, thankful, excited kidding, amused, unsure, silly indifferent, undecided, unconcerned